Privacy Policy

Effective Date: March, 2025
Last Updated: March, 2025

1. Introduction

Welcome to Lakeside Pet Spa ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website [website URL] or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect both personal and non-personal information, including:

• Personal Information: Name, phone number, email address.

• Pet Information: Name, breed, age, medical history, special needs.

• Payment Information: Securely processed when booking services.

• Usage Data: IP address, browser type, device details.

• Cookies & Tracking: Used to improve website functionality and user experience.

  
  

3. How We Use Your Information

We use the collected data to:

• Provide and enhance pet grooming services.

• Process payments and manage bookings.

• Send SMS notifications for bookings, reminders, and promotions.

• Improve website functionality and user experience.

• Comply with legal and regulatory obligations.

4. Information Sharing & Disclosure

We do not sell your personal information. However, we may share it with:

• Service Providers: Payment processors, customer support, and other vendors assisting in business operations.

• Legal Authorities: If required by law or to protect rights and safety.
  

5. SMS & Communication Policy

By providing your phone number, you consent to receive SMS messages from Lakeside Pet Spa regarding:

• Appointment reminders.

• Exclusive promotions.

• Customer support.
  

Opt-Out: Reply "STOP" to unsubscribe at any time.
Messaging Fees: Standard carrier rates may apply.

6. Data Security & Retention

We implement security measures to protect your data. However, no online system is entirely secure.

• Data Retention: We retain personal data as long as necessary for operational, legal, and compliance reasons.

• Request for Deletion: You may request deletion of your data by contacting us.

7. Your Rights & Choices

You have the right to:

• Access and update your personal data.

• Opt out of marketing communications.

• Request data deletion (subject to legal obligations).

For any requests, contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review them separately.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website.

11. Contact Information

For any questions or requests regarding this Privacy Policy, please contact us:

Business Name: Lakeside Pet Spa
Email: info@lakesidepetspa.com
Website: https://lakesidepetspa.com